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Analysis of Data Needs Survey Bombana Regency 2020

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Catalog Number	:	1399013.7406
Publication Number	:	74060.2105
ISSN/ISBN	:	978-623-95092-6-2
Publishing Frequency	:	Annually
Release Date	:	July 29, 2021
Language	:	Indonesian
File Size	:	4.09 MB

Abstract

Data Needs Survey (SKD) is a survey conducted by the Badan Pusat Statistik (BPS) to identify statistical data needs and the level of customer satisfaction with BPS data and services. SKD has been implemented since 2005. Respondents in SKD 2020 are consumers who receive services from the BPS Integrated Statistics Services (PST) by face to face or come directly to the BPS PST unit and without face to face either by telephone, facsimile, e-mail, mail, websites, and online statistics services. In general, the purpose of the 2020 SKD implementation is to obtain evaluation materials from consumers as a supporter of improving the quality of data and statistical information. The results of the SKD 2020 are presented in the form of publications containing the analysis of consumer characteristics, analysis of data requirements, analysis of data quality satisfaction, and analysis of service unit performance. This analysis is complemented by a presentation in the form of the Consumer Satisfaction Index (IKK). The scope of the analysis of the results of the SKD 2020 Bombana Regency is PST BPS Bombana Regency. The SKD results show that consumers in the PST BPS Bombana Regency are dominated by consumers who come from the Local Government (68,75%). Consumer satisfaction with services in the PST BPS Bombana Regency is illustrated through the Customer Satisfaction Index (CSI). The value of CSI of the PST BPS Bombana Regency is 86,41.

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