Analysis of Data Needs Survey Bombana Regency 2019

Data Needs Survey (SKD) is a survey conducted by the Badan Pusat Statistik (BPS) to identify statistical data needs and the level of customer satisfaction with BPS data and services. SKD has been implemented since 2005. Respondents in SKD 2019 are consumers who receive services from the BPS Integrated Statistics Services (PST) by face to face or come directly to the BPS PST unit and without face to face either by telephone, facsimile, e-mail, mail, websites, and online statistics services. In general, the purpose of the 2019 SKD implementation is to obtain evaluation materials from consumers as a supporter of improving the quality of data and statistical information. The results of the SKD 2019 are presented in the form of publications containing the analysis of consumer characteristics, analysis of data requirements, analysis of data quality satisfaction, and analysis of service unit performance. This analysis is complemented by a presentation in the form of the Consumer Satisfaction Index (IKK). The scope of the analysis of the results of the SKD 2019 Bombana Regency is PST BPS Bombana Regency. The SKD results show that consumers in the PST BPS Bombana Regency are dominated by consumers who come from the Local Government (66.67%). In general, consumers are satisfied with the data obtained from BPS data providers in Bombana Regency, which is indicated by the percentage of consumers who are satisfied with the quality of BPS data at 97.46% for the dimensions of quality and completeness of the data and 100% for the accuracy and up to date dimensions. Consumer satisfaction with services in the PST BPS Bombana Regency is illustrated through the Customer Satisfaction Index (CSI). The value of CSI of the PST BPS Bombana Regency is 88.21.